We use our New Zealand-based partner, Cloudcheck, to help us check your address. We're required to verify that you are who you say you are, as part of our role as accountants and to meet compliance with Anti-Money Laundering Legislation in New Zealand.
Cloucheck checks your address details on your ID document against national New Zealand databases such as the NZTA Drivers Licence database. We understand that people move house all the time, so this isn't always the most up-to-date.
If your address check has returned as failed, all you'll need to do is send us a proof of address document.
You'll need to take a copy of a bill addressed to you and showing your home address, and send it into our Support team at Support@beany.com
No PO Box numbers please!