Inland Revenue has seasonally busy times of year, and sometimes take a while to action requests.
If you contacted the IRD by phone or email, they will usually respond to you through your myIR login, either with a secure mail or by sending you an electronic letter. We recommend you first check your myIR login for any electronic letters or secure messages.
If you're still concerned and/or unable to log into myIR please get in touch with our friendly Support team with details of the payment plan you tried to organise. We can contact Inland Revenue on your behalf to see what's going on.